My Queue
Triage and resolve issues.
Tickets
Loading…
My Queue
Tickets currently assigned to you and awaiting triage
Filters
Priority
Filter by ticket urgency
Status
Filter by workflow state
SLA
Highlight SLA risk
My tickets
Loading…
SLA alerts
2 tickets breached first response SLA
HighTickets #4821 and #4823 have exceeded the first response time. Prioritize follow-up.
5 min ago
5 tickets at risk in next 30 minutes
MediumThese tickets are close to breaching SLA. Consider reassigning or updating customers.
10 min ago
Inbox filters
Primary inbox where support agents triage tickets, apply filters, assign owners, update status, add internal notes, and monitor SLA risk in real time.
Tickets
Loading…
Ticket quick actions
Create test ticket
Add a sample ticket to validate triage, assignment, and note flows.
Assign to me
Bulk-assign selected tickets to yourself to take ownership.
Mark as resolved
Close out tickets that have been answered and confirmed by the customer.
Add internal note
Capture context for teammates without exposing it to the customer.